Services management

Services management in Dynamics 365 Business Central allows you to control from sales to post-sales tasks. Makes it easy to review and manage problems.

Service overview – tasks and workloads

Dynamics 365 Business Central provides a comprehensive overview of tasks and service loads for efficient assigning of employees to work orders. In the service management module, you can control service contracts to ensure reliable customer service for your customers.

From sales to post-sales operations

The system ensures a smooth transition from sales to post-sales operations by automatically registering goods shipped as services. Additionally, it stores the required sales details in one place for optimal service.

Issues management

Dynamics 365 also facilitates the management of possible post-sales problems. You can manage them, whether the corrections need a full replacement or a simple repair.

Services management – repairs and service

The system controls repair details, including services used, spare parts and labor charges, in a single service order. It allows you to increase customer loyalty by providing spare equipment to customers for the duration of their equipment maintenance.